Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders placed with The Enchanted Forest are sent for fulfillment after payment has been successfully processed.

Because orders may enter production or fulfillment shortly after being placed, changes or cancellations cannot be guaranteed once an order has been submitted. Please review your order and shipping information carefully before completing your purchase.

SHIPPING & DELIVERY TIMES

Shipping and delivery times shown at checkout or elsewhere on our website are estimates and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, carrier, order volume, weather, holidays, customs processing, and other circumstances outside our reasonable control.

You will receive shipping or tracking information when it becomes available for your order.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please verify your name, street address, apartment or unit number, city, state or province, postal code, and other required delivery information before submitting your order.

If an order cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for any additional costs associated with reshipping the order.

TRACKING & DELIVERY

Once an order has shipped, tracking information may be provided by email or through your order information.

Tracking updates are controlled by the shipping carrier and may not always update immediately.

A shipment marked as delivered by the carrier is not automatically considered lost. If tracking shows your package as delivered but you cannot locate it, please check the delivery location, household members, neighbors when appropriate, and any notices provided by the carrier before contacting us.

LOST PACKAGES

If you believe your package has been lost in transit, please contact The Enchanted Forest as soon as possible.

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

We may require tracking information or additional documentation and may need to investigate the shipment with the carrier before approving a replacement or refund.

DAMAGED PACKAGES

If your order arrives damaged, please contact us within 30 days of delivery and provide your order number, a description of the problem, and clear photographs of the damaged product and packaging.

Please retain the product and packaging until your claim has been reviewed.

Approved claims will be handled according to our Return & Refund Policy.

UNCLAIMED OR REFUSED DELIVERIES

Orders that are returned, abandoned, destroyed, or otherwise undeliverable because the recipient failed to claim the package, refused delivery, provided incorrect information, or caused the delivery to fail may not qualify for a refund or free replacement.

When reshipment is available, the customer may be responsible for additional shipping and handling costs.

INTERNATIONAL SHIPPING & CUSTOMS

International customers are responsible for understanding applicable import requirements in their destination country.

Customs duties, import taxes, brokerage charges, and other fees imposed by governments, customs authorities, or carriers are the responsibility of the recipient unless otherwise stated at checkout.

International shipments may experience delays during customs processing.

Orders refused, abandoned, returned, or destroyed because of unpaid customs charges, import restrictions, failure to provide required information, or other circumstances attributable to the recipient may not qualify for a refund, replacement, or free reshipment, subject to applicable law.

DELIVERY DELAYS

The Enchanted Forest is not responsible for carrier delays or delays caused by events outside our reasonable control, including severe weather, transportation disruptions, customs processing, natural disasters, or similar events.

However, if you believe your shipment is genuinely lost, please contact us so we can investigate the issue.

CONTACT US

For questions or concerns regarding an order or shipment, contact:

The Enchanted Forest
Email: the.enchanted.forest406@gmail.com

Please include your order number and any relevant tracking information when contacting us.

YOUR LEGAL RIGHTS

Nothing in this Shipping Policy is intended to limit any consumer rights or remedies that cannot legally be limited under applicable law.