Refund policy
RETURN & REFUND POLICY
At The Enchanted Forest, we want every order to arrive correctly and in good condition. Due to the nature of our wellness and personal-use products, all sales are final except for products that arrive damaged, defective, incorrect, or are confirmed lost in transit.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If your order arrives damaged, defective, misprinted, or you receive an incorrect product, please contact us within 30 days of delivery.
To be eligible for a replacement or refund, you must provide:
• Your order number
• A brief description of the problem
• Clear photographs showing the product and the damage, defect, or error
• Photographs of the packaging when applicable
Claims submitted without sufficient information or documentation may be denied.
Once your claim has been reviewed and approved, The Enchanted Forest may issue a replacement or refund, as appropriate. Please keep the affected product and its packaging until your claim has been resolved.
LOST PACKAGES
Claims for packages believed to be lost in transit must be submitted within 30 days of the estimated delivery date.
Packages marked as delivered by the shipping carrier are not automatically considered lost. We may require additional information or a carrier investigation before approving a replacement or refund.
RETURNS & CHANGE OF MIND
Because of the nature of our products, we do not accept returns or provide refunds for buyer's remorse, change of mind, personal preference, accidental purchases, or products that a customer simply no longer wants.
Please carefully review product descriptions, ingredients, quantities, and other product information before completing your purchase.
Individual experiences with wellness products can vary. Dissatisfaction with personal results or a product not producing a particular expected result does not, by itself, mean that the product is defective and does not automatically qualify for a refund or replacement.
INCORRECT ADDRESSES & UNCLAIMED PACKAGES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders that cannot be delivered because of an incorrect or incomplete address, failure to claim the package, refusal of delivery, or other circumstances attributable to the recipient are generally not eligible for a refund or free replacement.
If reshipment is available, the customer may be responsible for additional shipping and handling charges.
ORDER CANCELLATIONS & CHANGES
Orders may enter fulfillment shortly after they are placed. For this reason, cancellations, address changes, product changes, or other modifications cannot be guaranteed once an order has been submitted.
If production or fulfillment has already begun, the order may no longer be eligible for cancellation or refund, even if it has not yet shipped.
Please contact us as quickly as possible if you discover an error after placing your order.
UNAUTHORIZED RETURNS
Please do not return or mail a product without contacting The Enchanted Forest first and receiving authorization.
Unauthorized returns may not be eligible for a refund, replacement, exchange, or store credit.
INTERNATIONAL ORDERS & CUSTOMS
Customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country or local authorities.
Orders refused, abandoned, destroyed, or returned because of unpaid customs charges, import restrictions, failure to provide required information, or other circumstances attributable to the recipient may not be eligible for a refund, replacement, or free reshipment.
APPROVED REFUNDS
When a monetary refund is approved, it will be issued to the original payment method whenever possible.
After a refund has been issued, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account. These processing times are outside our control.
Original shipping charges and other non-refundable fees may not be refunded unless the refund results from an error for which The Enchanted Forest is responsible or applicable law requires otherwise.
CONTACT US
If you experience a problem with your order, please contact:
The Enchanted Forest
Email: the.enchanted.forest406@gmail.com
Please include your order number and a detailed description of the issue so we can review your request.
YOUR LEGAL RIGHTS
Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable consumer-protection law.